Kaysun Blog

Consumer goods manufacturing is increasingly dependent on automation. Robotics currently complete 52% of production line tasks within the consumer goods and pharma industries.¹ The percentage is second only to the combined 70% used across the automotive (38%), electronics (15%), plastics and chemicals (10%) and metals (7%) industries.²

As the future expands for Kaysun Corporation, so does the facility. July 2022 marks what CEO Ben Harrison calls “an exciting milestone.” The company is breaking ground to add 55,000 square feet of manufacturing space to its existing facility over the course of about 8 months.

There’s no such thing as a typical day at Kaysun. Then again, Kaysun isn’t your typical custom injection molder.

An estimated 80% of a project’s costs are determined within the design phase.¹ For injection molded parts, tooling often consumes a good share of the budget and decision-making, but it’s not the only consideration.

Value-added services (also known as secondary operations) are essential and sometimes overlooked during design because of their injection molding post-processing status. However, identifying the proper value-added services early in the project timeline can help eliminate injection molding defects that could ultimately lead to costly fixes.

Plastic injection molding automation is a staple for custom injection molders, and with good reason. The speed and precision automation lends to producing extremely complex injection-molded parts is unparalleled. Automation also helps realize cost efficiencies by eliminating humans — and the related potential for error — from the process.

With so many benefits, it’s easy to understand why plastic injection molding automation is appealing to OEM and molder alike. What makes it even more valuable is when a custom injection molder has an in-house automation team available to develop creative turnkey solutions to even the toughest customer challenges.

As Industry 4.0 continues to evolve, the Internet of Things (IoT) takes on even greater importance. Automation and robots for injection molding machines are routinely found — and expected — on production lines as OEMs and custom injection molders lean into the future.

Customer service is an integral part of every organization. Deals can be won or lost through the communication process. Honest communication, with the customer’s best interests always at the forefront—from the initial contact of the pre- sale to the support after the sale—is the cornerstone of good business practice.

With the technology we have today, customer service comes in many forms—face-to-face, phone, e-mail, Skype, the web, etc. And customer service isn’t limited to a call center or customer service personnel—any employee who interacts with a customer is a customer-service representative. It is ideal for account executives or project personnel to meet with customers face to face throughout the year, with frequency determined by customer preferences. It is important to stay connected on a regular basis to make sure you understand their needs, desires, and concerns (which can shift quickly, depending on the project or the market). Whether it is daily, weekly, or monthly dialogue, everyone needs to stay in the loop.