Provide Exemplary Service to Customers Around the World

 

We have an opportunity for a Customer Service Representative to provide exemplary service to customers as the initial point of contact for order entry, order expediting, customer communications, and coordination of product shipments and returns.

 

A Workplace With Integrity

  • Your voice is heard
  • Your ideas are welcomed
  • Your mind is challenged
  • You enjoy great benefits (anchor to benefits section below)
  • You share our core values: optimism, innovation, and teamwork
  • You care that your employer follows green initiatives and has a culture of responsibility to the environment and community
  • Kaysun Corporation is an equal opportunity employer. Females, minorities, protected veterans, and individuals with disabilities are encouraged to apply

EMPLOYEES (THIS COULD BE YOU!) ARE OUR GREATEST ASSET

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We offer a flexible and empowering work environment.

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We support and encourage lifelong learning and professional development.

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We embrace continuous improvement at all levels of the organization.

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We have fun and celebrate success!

Primary Responsibilities

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  • Processes customer orders received through EDI, e-mail, customer portals, fax, and phone communications.
  • Expedites orders as necessary to meet customer requirements and ensure on-time delivery.
  • Contacts customers to discuss delivery or order issues, communicate schedule changes, and resolve discrepancies from Purchase Orders prior to production.
  • Confers with department supervisors to determine the timing and status of projects in order to confirm production demand.
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  • Communicates customer issues or production concerns internally to the Sales personnel and works with them effectively to resolve issues in a timely manner.
  • Coordinates return of product from customers through the Return Material Authorization (RMA) process.
  • Maintains Backlog reports and distributes weekly.
  • Contacts customers to resolve payment discrepancies from invoiced amounts.
  • Coordinates tool removals with mold maintenance and purchasing departments.
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  • Communicates with the shipping department to coordinate customer pick-ups.
  • Represent the company with customers in a professional manner.
  • Supports the Lean Manufacturing initiatives of the company.
  • Follows and supports all established safety policies and procedures.
  • Perform other duties as assigned.

Benefits

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  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Flex Spending
  • HSA (health savings account)
  • Personal Time
  • Vacation Time
  • Quarterly Profit-Sharing Bonus Program
  • 401k Savings Plan (with match)
  • Education Reimbursement

Other Benefits

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EMPLOYEE WELLNESS

  • Gym Membership Reimbursement (75%)
  • On-site Fitness Center with free yoga and fitness classes led by professional instructors
  • Custom Outdoor Workout Spaces
  • Health Incentives/Health Risk Assessments
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SOCIAL RESPONSIBILITY

  • Employee Garden
  • Employee-led Green Team 
  • Community Involvement Opportunities

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